Frequently Asked Questions
Everything you need to know about your next step in style.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return or exchange my shoes?
We offer a 365-day return policy for unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and follow the instructions provided.
Are the products on SHOEBACCA authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from the brands or authorized distributors. Every pair comes in its original manufacturer's box.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Klarna for buy-now-pay-later convenience.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your SHOEBACCA account and visiting the 'Order History' section.
Do you offer international shipping?
Currently, we primarily ship within the United States. For international inquiries, please contact our customer service team to see if delivery is available to your specific region through our global partners.